Question 1

Why buy office furniture from Iconic?

Accepted Answer

You can browse and buy online with clear prices, solid warranties, and delivery across Australia. Need a few desks for a home office, or a full floor for the team? We're set up for both — and happy to help with a quote if you'd rather not checkout item by item.

Question 2

What should I look for when buying office furniture?

Accepted Answer

Look for comfort and durability for everyday use, a warranty you're happy with, realistic delivery times, and finishes that will work in your space. If you're furnishing more than one room or site, matching desks, chairs, and storage as a set usually looks better and is easier to look after later.

Question 3

What payment methods do you support?

Accepted Answer

Online checkout supports Visa, Mastercard, Amex, Apple Pay, Google Pay, and Shop Pay. If your workplace prefers to pay by invoice or purchase order, that can be arranged for approved accounts — just ask when you request a quote.

Question 4

Do your listed prices include GST?

Accepted Answer

Yes. By default, listed prices include GST.

Question 5

Can I get a quote online?

Accepted Answer

Yes. Send through what you need via our quote form, or use the brief on our government, education, fitout, or trade pages if that suits you better. Most quotes come back within one to two business days.

Question 6

Can Iconic help with bulk office furniture orders?

Accepted Answer

Yes. Whether you're outfitting a small office or ordering for a larger team, we can help with bulk and project orders. Share your product list, quantities, and when you need delivery, and we'll put together an itemised quote. Schools, universities, and government teams are welcome too.

Question 7

Do you help with office fitouts and furniture planning?

Accepted Answer

Yes. We can help you plan desks, seating, storage, and meeting spaces so you know exactly what you're ordering before you commit. For bigger fitouts, start on our office fitouts page or send details through our contact form.

Question 8

Can I pay by purchase order or invoice?

Accepted Answer

Yes — for approved organisations we can accept purchase orders and issue GST invoices that work with standard accounts payable. 30-day payment terms are available for approved accounts. Start with a project quote or the pathway that fits you best: government, education, or trade and projects.

Question 9

Do you supply furniture for schools and government?

Accepted Answer

Yes. We regularly supply schools, universities, TAFE campuses, government departments, councils, and public agencies — as well as everyday workplaces. See our education and government pages for quoting, certifications, and delivery detail specific to those buyers.

Question 10

What is the average delivery time?

Accepted Answer

Stocked lines often arrive in around 5 to 14 days. Larger orders are scheduled around when you need them on site — exact timing is confirmed on your quote or order.

Question 11

Can you deliver anywhere in Australia?

Accepted Answer

Yes. We deliver Australia-wide, including many regional areas. If you're ordering for more than one location, we can often stage freight so deliveries arrive when each site is ready.

Question 12

Do you offer delivery and installation for larger orders?

Accepted Answer

Yes. We deliver Australia-wide and can coordinate larger or multi-site orders. Installation or assembly support depends on the product, order size, and location — we'll confirm what's available when we quote so there are no surprises.

Question 13

Can I pick up my order instead of having it delivered?

Accepted Answer

Yes. You can often avoid shipping costs by collecting from a supplier warehouse, depending on the product and your location. Check our contact page for location support and pickup availability.

Question 14

What if my order arrives damaged or incorrect?

Accepted Answer

Contact us as soon as possible via the contact page with your order details and photos so we can sort it out quickly.

Question 15

What does supplier stock mean?

Accepted Answer

It means we don't hold every item in our own warehouse. Availability depends on supplier stock levels, but most lines are in stock or can be sourced quickly.

Question 16

Do your products come with a warranty?

Accepted Answer

Yes. All products include warranty coverage. Periods vary by product and commonly range from 2 to 15 years — you'll see the details on the product page or quote.

Question 17

How do I report a warranty issue?

Accepted Answer

Use the contact page or email sales@iconicofficefurniture.com.au with your order details, a short description of the issue, and photos if relevant.

Question 18

How long does it take to process a refund?

Accepted Answer

After a return is approved and received, refunds are usually processed within 5 to 10 business days.

Question 19

Are your office chairs suitable for everyday workplace use?

Accepted Answer

Yes. Many chairs are built for everyday workplace use. Product pages include dimensions, materials, and warranty information, and AFRDI-rated seating is available where you need a certified option.

Question 20

What certifications can you provide?

Accepted Answer

Key ranges carry AFRDI, ANSI/BIFMA, and GREENGUARD options. Documentation is available on request if you need it for approvals or internal records. Browse our certifications page or ask for paperwork with your quote.

Question 21

What is AFRDI certification, and why does it matter for office furniture?

Accepted Answer

AFRDI is an independent Australian testing body that checks furniture against strict standards for safety, strength, and durability. AFRDI-certified products are tested for long-term workplace use and are often preferred by schools and public-sector buyers. See our certifications page.

Question 22

Can I view furniture before I buy?

Accepted Answer

We are online-first, but Rapidline showroom visits may be available across five states for selected ranges. Contact us with the products you want to see and we can confirm appointment options before you place a larger order.

Question 23

Without a physical showroom, how can I check material quality before buying?

Accepted Answer

For selected ranges, we can arrange supplier showroom appointments so you can review products in person before placing a larger order.

Question 24

How accurate are the product images and descriptions?

Accepted Answer

Product images and descriptions are provided by suppliers and reviewed before listing. If you need clarification on finishes, dimensions, or materials, contact us before ordering — we're happy to help.

Question 25

Do you provide assembly instructions and spec sheets?

Accepted Answer

Many products include assembly instructions. If you need spec sheets, line drawings, or certification documents, contact us and we can help.

Frequently Asked Questions

Buying & payment

Shipping & delivery

Warranties & returns

Quality & certifications

Frequently Asked Questions

Buying & payment

Shipping & delivery

Warranties & returns

Quality & certifications